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Resident Information Repairs Types of repair
Resident Information Repairs Types of repair
| Types of repair and times they take |
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Emergency 3 hour. • Total loss of electrical power, unsafe power, lighting or electrical fitting • Total loss of water supply • Complete lighting failure • Gas leaks • Dangerous structural faults • Dangerous glass • Burst water pipes • Serious roof leaks • Dangerous electrical faults • Fault to fire alarm system (not smoke detectors) Emergency 24 hour. • Emergency fire alarms, lighting and warden call systems • Defects which harm tenants security • Repairs to gas fires or central heating • Public area lighting failure • Lift breakdowns • Insecure external locks or windows • Breakdown of heating electrical system • Gas water heaters blocked toilet, leaking toilet, or toilet not flushing, where there is no other working toilet in the property • Blocked or leaking foul drain, soil stack. • Leaking from water or heating pipe tank or cistern • Total or partial loss of gas supply • Blocked flue to open fire or boiler • Total loss of room or water heating between the winter months Urgent 5 working day • Total or partial loss of water or room heating between the summer months • Partial loss of water supply • Partial loss of electrical power • Blocked sink or bath or basin • Blocked drains • Tap which cannot be turned • Loose or detached banister or hand rail • Rotten timber flooring or stair tread • Repair drains • General electrical faults • Glazing Routine 20 working day • All other repairs and maintenance unless the Trust proposes to include the works in our planned maintenance programme within a reasonable period of time. In an emergency • When our office is closed, and you need an out of hours repair done, you can call out free phone number 0800 028 5596 which will provide you with the correct number to call. This is only for problems which are dangerous and cannot wait until the next working day. • Please note, that if a repair is reported in the out of hours times, that has already been reported to once of our customer service advisors and allocated a response time, you as a tenant will be recharged by the Trust for this call out. |