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Resident Information Repairs What we need to know
Resident Information Repairs What we need to know
| What we need to know. |
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There are certain things our Customer Service Advisors need to know about your repair, to ascertain the relevant department to pass it onto. Therefore the more information you can provide us with, the better. We need to know: • Which item needs repairing • What the problem is (Loose, leaking, Broken,etc) • What is causing the problem • Where the problem is in your residence • How big is the problem • Is it causing any other problems or damage. What happens next? • Your repair is given a priority response time, which you will be told at the time of calling the repair through. Our Customer Service Advisors will then speak to our managing agents at Charter who will send the relevant contractor out to fix your repair. Before they come out, they will ring you to arrange a time that is suitable in the response time you have been given. If it is a three hour emergency, you are usually required to stay in for those three hours. • If the contractor does not arrive at the time stated or within the given response time, ring the Trust on 0800 028 5596, and the Customer Service Advisors will chase this up for you. They follow your repair right up until it is completed, so any other problems or queries, please call them and they will try and answer your queries. |