Phil Toms
Chief Executive 
 

I deal with the strategic issues and the development of the Trust. I am also the main representative for the Trust's membership in the GENuS Consortium.

Duncan Addison
Head of Finance 
 

I am responsible for the finances of the Trust from a strategic level, maximising income, monitoring cashflow, setting and managing the budget right through to overseeing the work of the finance team.

Paula Thornton
Head of Corporate Services 
 

I am responsible for HR/Training & Development, IT/Telecommunications, Marketing/PR from a strategic level for the Trust as well as overseeing Tenant Participation, Health & Safety and Office Management

David Torrington

Head of Operations

I am responsible for the Operations team delivering housing and maintenance service to tenants. My prime focus at present is the management of the project to bring the repairs service in-house, and completing a review of policies and procedures to ensure compliance with regulation.

Debra Rosser
Projects Officer 
 

I am the main point of contact for queries relating to the Development of the Community Living Schemes and the Community Living Club; I deal with queries relating to the purchase and sale of Bungalows and the redemption of Homebuy loans.

Carolyn Pearse
Corporate Services Officer 
 

I deliver corporate support services to the Trust to enable the efficient and effective performance of the Trust in pursuit of its corporate objectives within Marketing/PR, Tenant Participation, Human Resources and IT.

Joanne Duggan

Corporate Services Administrator

I provide all round administrative support and assistance to the Corporate Services function.

Lyn Heal
Housing Services Manager 

I am responsible for operational team of four staff; Operational services cover repairs; rents; estate management; re-housing; waiting lists; Allocation of empty properties; nuisance; anti-social behaviour; performance monitoring.

Ceri Stacey

Housing Management Officer 

I deal with rents, rent queries; Housing Benefit queries, anti social behaviour, estate management, allocations, waiting list applications, lettings, enforcement of tenancy.

Nathan Gould

Maintenance Manager

I’m responsible for the day to day delivery of the Maintenance Service and the longer term stock investment programmes. My work involves procuring maintenance and servicing contracts, ensuring high quality and customer focussed service delivery, contract/cost/performance and project management.

Julie Simmonds 
Maintenance Officer 

I work in the operations team and am involved in delivering quality housing management services. My role includes the admin of A&As, tenant re-charge, the cyclical maintenance programme, tenant improvements, ground maintenance and annual gas servicing. I undertake validation visits and administer the void procedure.

Raswala James and Rhian Williams

Customer Service Advisors 
 

We are the first point of contact for our tenants dealing with all enquiries ranging from general advice to reporting and chasing repairs. We are here to help you!

Beryl Pugh and Renee Bolton
Finance Officers 
 

We assist Duncan with the smooth running of the finance office. Ensuring cheques are raised for payment of invoices, logging payments, checking invoices for accuracy and associated administration.